Shipping policy
Shipping Policy
All prints are carefully prepared to order and dispatched from the UK.
Processing times
Orders are typically processed within 3–5 working days. As each print is produced and prepared individually, this may vary slightly during busy periods.
Packaging
All prints are supplied unframed and are carefully rolled and packaged in protective tubes to ensure they arrive in excellent condition. Each print is signed and includes a certificate of authenticity.
Delivery times
Delivery times will vary depending on location:
- UK: approximately 7-10 working days
- International: approximately 7–15 working days
Please note that these are estimated delivery times and may vary due to postal services and customs processes.
Shipping costs
Shipping costs are calculated at checkout and will depend on the destination and size of the order.
Customs and import duties
For international orders, any customs duties or import taxes are the responsibility of the customer.
Damaged or lost items
If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible at barbara@gallerieschmetterling.com so that we can resolve the issue.