Help & FAQs – Photography, Prints and Orders

Welcome to the Gallerie Schmetterling FAQ Page

Here, we've compiled answers to common questions to enhance your experience with our gallery and products.

1. What is Gallerie Schmetterling

Gallerie Schmetterling is a photographic gallery and gift shop founded by photographer Barbara Mills. The gallery showcases Barbara's original photography, capturing unique and unexpected moments from landscapes to wildlife. In addition to prints, we offer a variety of products featuring these images, including canvases, beach towels, throws, cushions, and travel cups.

2. What does "Schmetterling" mean?

"Schmetterling" is the German word for "butterfly." The gallery's name honours Barbara's mother, who was German and a significant supporter of her work. Barbara also has a deep passion for butterflies, making the name particularly meaningful.

3. Where is Gallerie Schmetterling located?

Our gallery is situated at: Unit 6, Blake House Craft Centre, Blake End, Rayne, Braintree, Essex CM77 6SH.

4. What products do you offer?

We offer a diverse range of products featuring Barbara's photography, including:

Prints and Canvases: High-quality photographic prints and canvases in various sizes.

  • Home Décor: Cushions, throws, and beach towels.

  • Accessories: Travel mugs, water bottles, coasters, and notebooks.

Each product is crafted to showcase the beauty of the original photograph.

5. Are the photographic prints limited editions?

Yes, all photographic prints are limited editions. Each print comes with a certificate of authenticity and is numbered, ensuring its exclusivity.

6. Can I visit the gallery in person?

Absolutely! We welcome visitors to explore our collection in person at our Blake End location. Visiting the gallery allows you to experience the artwork first hand and find pieces that resonate with you.


7. How can I contact Gallerie Schmetterling?

You can reach us through the following methods:

  • Email: barbara@gallerieschmetterling.com

  • Phone: +44 7881 764955

Alternatively, you can use the contact form on our website to send us a message.

8. Do you participate in craft fairs or events?

Yes, Gallerie Schmetterling regularly participates in craft fairs and events to showcase our products and connect with the community. Details about upcoming events are shared on our website and social media channels.

9. How can I stay updated on new products and events

To receive updates on new products, events, and exclusive offers, you can sign up for our newsletter through our website. Additionally, following us on our social media platforms will keep you informed about the latest news and releases.

10. What do customers say about Gallerie Schmetterling?

Our customers have shared positive feedback about their experiences with our products and services. You can read their testimonials on our reviews page.

11. Do you ship internationally?

No! Currently, that is not something that we do. However, if you absolutely fall in love with something, please contact the gallery, and we will do our best to help.

12. How long will my order take to arrive?

  • UK orders: Typically 7-10 business days.

  • Custom orders or limited edition prints: May take longer. We'll notify you of estimated delivery times.

13. How much does shipping cost?

We aim to keep shipping fees as low as possible:

  • For orders over £75: Shipping is FREE (use code: OVER75 at checkout).

  • For orders under £75: Shipping costs £4.99.

14. Do you offer express delivery?

No, we do not offer express delivery. Please contact us before ordering if you need your item urgently, and we will do our best to help.

15. How will my prints be packaged?

All photographic prints and canvases are carefully packaged to ensure they arrive in perfect condition.

  • Unframed prints: Shipped in protective tubes.

  • Framed images & canvases: Securely wrapped for protection.

16. What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged items. Custom or personalized items cannot be returned unless they arrive damaged.

17. What if my order arrives damaged?

We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

18. Can I cancel or change my order?

Orders can be cancelled or changed within 24 hours of purchase. After that, production may have started, and changes may not be possible.

19. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay & Google Pay

  • Bank Transfer (on request for larger orders)

20. Is my payment secure?

Yes! All transactions are processed securely using encrypted payment gateways to ensure your details are protected.

21. Do you offer gift wrapping?

Yes! Gift wrapping is available for select items. If you'd like your order gift-wrapped, please add a note at checkout or contact us.

22. Can I add a personal message to my order?

Absolutely! If your order is a gift, we can include a handwritten message at no extra charge. Just add your message in the order notes at checkout.

23. Do you sell gift vouchers?

Yes! We offer gift vouchers in various amounts, perfect for any occasion. These can be sent digitally or as a physical card.

24. Can I request a custom print size or product?

Yes! If you'd like a print in a specific size or on a different product (e.g., framed prints, metal prints, acrylic panels), please contact us to discuss customization options.

25. Do you accept commissions?

Of course! Contact me to discuss your needs. Please note that I do not do weddings, portraits, or animal photography.


For any additional questions, feel free to reach out to us. We're happy to help!